Since buying my Macbook in June, I’ve become extremely addicted. I’ve made an investment in repurchasing software where necessary and buying software that I’ve talked about on the blog and have converted over to it being my primary machine. I’ve been extremely impressed with the machine thus far and actually, at this point, find it torture to move back to Windows for any period of time.
I’ve had really no problems until recently. All of a sudden over the past four weeks or so, I’ve had issues with the magnetic AC adapter plug actually seating properly. At first, I would go into the living room unplugged, come back to plug in and would notice that the light on the AC adapter plug didn’t go on. A quick jiggle and the machine was charging again.
More recently, the light would just turn off randomly and the ‘jiggling’ became a more concerted effort to get the plug seated. So I decided on Saturday that it would be a good time to make my first trip to the Genius Bar over at the Apple store in Woodfield to see what they could do for me.
Once again, I have to hand it to Apple. I walked into the store and explained my problem and the person at the register kindly explained to me that I could walk to any machine in the store, hit the ‘Concierge’ button on any of them, and schedule time with a ‘Genius’. As soon as we registered, my name appeared on a screen above the bar, along with a ton of iPod and OS X tips that circulated on the screen so I knew exactly where I was in line and had something to do while I waited.
When my turn came, I went up to the bar, pulled the machine out of its original box and explained the problem. A quick test of another plug found the AC plug to be bad. A few minutes later I had a brand new AC adapter and was walking out of the store to have lunch with Jonna.
I like the environment that Apple has created in its stores. Its a marked difference from going to the ‘Geek Squad’ at Best Buy. Going with the same problem there would have been standing in line getting irritated because nothing was there to keep my head busy except watching the 4 people in front of me, only to get up to the counter to watch some kid fumble around with the machine (not the plug) until I had to direct him to what the actual problem was (I’ve had this happen, its rather irritating). Apple obviously realizes the problems with standing in line with a problem and has gone to the lengths to keep people occupied and interested in something as they wait.
I also found the staff to be extremely knowledgeable and polite as I watched the people in front of me get their problems solved with their iPods, which usually came down to a reboot, which while is documented in the manual, even I had issues with (I tend not to read manuals). The staff dealt with even these common sense (once you know them) questions politely and like it was the first time they had answered them.
I have to give major kudos to Apple for the concept of the Genius Bar. It made for yet another positive Apple experience for me.